Privacy Policy

Privacy Policy

Effective Date: 11/11/24

At Nourished Pets, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make purchases from us. By using our services, you agree to the practices described in this policy.

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1. Information We Collect

We collect various types of information to provide you with the best service possible. The types of information we may collect include:

Personal Identifiable Information (PII): This may include your name, email address, phone number, billing and shipping address, and payment information.
Non-Personal Information: This includes data on your browsing habits, such as IP addresses, browser type, device information, and location data.
Payment Information: When you make a purchase, we collect payment details such as credit/debit card information or other payment method details, which are processed by a third-party payment provider.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Process Orders: To process and fulfil your orders, including sending order confirmations, delivery details, and customer service communication.
To Improve Our Services: To understand how our website is used and how we can improve your shopping experience.

To Communicate with You: To send promotional offers, newsletters, and updates on new products or services, provided you have opted-in to receive such communications.
To Personalise Your Experience: To personalise your experience on our website and tailor our offerings to better suit your preferences.

3. How We Protect Your Information

We take the security of your personal information seriously. To protect your data, we employ a range of security measures, including:

Encryption: We use secure encryption protocols for all sensitive information transmitted over our website.
Secure Servers: We store your personal and payment information on secure servers to prevent unauthorized access.
Access Control: We restrict access to your personal information to authorized personnel only.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate our business and provide services to you. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared. These services may include:

• Payment Processors: To process transactions securely.

• Shipping Providers: To deliver your orders.

• Marketing Services: To send you promotional emails and newsletters (if you have opted-in).

We may also disclose your information if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device to remember your preferences and activity. You can manage your cookie preferences through your browser settings. 

Essential Cookies: These are necessary for the functionality of our website, such as enabling you to add items to your cart.
Performance and Analytics Cookies: These collect data on how visitors use our website to help us improve its performance.
Marketing Cookies: These are used to track your browsing activity and deliver targeted advertisements.

By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may affect your experience on our site.

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6. Your Rights

Under UK data protection law, you have several rights regarding your personal data, including:

Access: You can request a copy of the personal data we hold about you.
Correction: You can update or correct your personal information if it is inaccurate or incomplete.
Deletion: You can request the deletion of your personal data, subject to certain conditions.
Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at  hello@nourishedpets.co.uk.

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7. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Links to Third-Party Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

9. International Transfers

If you are accessing our website from outside the UK, please be aware that your information may be transferred to, stored, and processed in countries outside your jurisdiction. By using our website, you consent to the transfer of your personal information to countries that may have different data protection laws than your own.

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10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will post the revised version on this page and update the effective date. Please check this page periodically for the latest version.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Nourished Pets Ltd
Email: hello@nourishedpets.co.uk
Phone: 07903590179
Address: The HQ, Rowland Hill House, Boythorpe Road, S49 1HQ

Company Number 16069995

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Final Note

This Privacy Policy ensures that Nourished Pets complies with UK data protection laws, including the General Data Protection Regulation (GDPR). Your privacy is very important to us, and we take all necessary measures to keep your personal information safe and secure.